Privacy Policy

Privacy Policy

Introduction

Welcome to https://headlight-restoration-service.collision-talk.com (hereafter referred to as “headlight restoration service,” “we,” or “our”). We are committed to protecting your privacy and ensuring the security of your personal information. This comprehensive Privacy Policy outlines our practices regarding the collection, storage, and handling of personal data in alignment with various international privacy laws, including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25 on the protection of personal information in the private sector
  • General Data Protection Regulation (GDPR) of the European Union
  • Lei Geral de Proteção de Dados (LGPD) of Brazil
  • California Consumer Privacy Act (CCPA/CPRA), California, USA
  • Colorado Privacy Act (CPA), Colorado, USA
  • Utah Consumer Sales Privacy Act (UCPA), Utah, USA
  • Connecticut Law on the Protection of Personal Information (CTDPA), Connecticut, USA
  • Virginia Consumer Data Protection Act (VCDPA), Virginia, USA
  • Protection of Personal Information Act (POPIA), South Africa

Scope

This policy applies to all aspects of our online presence, including but not limited to:

Please note that this policy does not extend to third-party websites, applications, or services accessible through links on our site. These entities have their own privacy policies governing data collection and usage, and we encourage you to review these policies before providing any personal information.

Processing Activities

This Privacy Policy guides our interactions when:

  • You register an account and use our applications or services as an authorized user.
  • You visit our websites and engage with the content and features.
  • We communicate with you via email, calls, text messages, or other channels for promotional, informational, or transactional purposes.

Personal Data Collection

We collect a range of personal data to enhance your experience and improve our services. The types of information we gather include:

  • Account Information: Details related to your user account, such as username, email address, and password hashes.
  • Payment Information: Credit or debit card details, billing addresses, and payment history for processing transactions.
  • Financial Information: Banking information used for financial transactions or direct debits.
  • Purchase Information: Data about products or services you’ve purchased from us, including order history and transaction IDs.
  • Mobile Device Identifiers: Unique device identifiers (UDIDs) or mobile phone numbers for device recognition and marketing purposes.
  • Location Data: Geographic coordinates when you access our services on a mobile device.
  • Feedback: Responses to surveys or feedback forms you voluntarily complete.
  • Social Media Information: Publicly available data from social media platforms if you choose to connect your accounts with ours.
  • Product Information: Details about products you’ve viewed, searched for, or purchased, including product preferences and customization options.

We collect this information through direct user input forms, account settings, automated tracking technologies (such as cookies and device fingerprinting), and third-party data providers who assist us in verifying and enhancing customer data.

Cookies

We employ cookies to enhance your experience on our platform and for analytical purposes:

  • Strictly Necessary Cookies: These cookies enable core functionalities like login, account management, and navigation through our site.
  • Preference Cookies: Used to remember user preferences and settings, such as language selection or layout choices.
  • Analytics Cookies: Track site usage, analyze trends, measure performance, and gather demographic data for marketing purposes.

Users have the option to control non-essential cookies through our Cookie Manager, allowing them to customize their privacy settings.

Retention and Deletion

We retain personal data only for as long as it is necessary or relevant for the purpose collected, which may include:

  • Fulfilling customer requests and providing requested services.
  • Complying with legal obligations and maintaining proper business records.
  • Analyzing trends and site performance to enhance our services.
  • Enforcing our rights, protecting against fraud, and ensuring the security of our platform.

Once the data is no longer required for these purposes, we delete or anonymize it to protect your privacy.

Security Measures

We implement robust security measures to safeguard your personal data:

  • Encryption: We use encryption protocols for data at rest and in transit to protect sensitive information.
  • Secure Third-Party Processing: We engage trusted third-party service providers who adhere to strict data protection standards to process payments and handle other sensitive tasks.
  • Access Controls: Our systems have access controls and restrictions to ensure that only authorized personnel can access personal data.

Children’s Privacy

Our services are not directed at children under the age of 18, and we do not knowingly collect personal information from minors. If you believe we have collected such data by mistake, please contact us immediately, and we will take appropriate steps to rectify the issue.

Your Rights

Depending on your location, you may have certain rights regarding your personal data:

  • Access: The right to request access to and receive a copy of your personal data held by us.
  • Rectification: The right to correct inaccurate or incomplete personal data.
  • Erasure (Right to be Forgotten): The right to request the deletion of your personal data under certain circumstances.
  • Restriction: The right to limit or restrict the processing of your personal data.
  • Portability: The right to receive your personal data in a structured, commonly used format, and to transfer it to another controller.
  • Objection: The right to object to the processing of your personal data for specific purposes.
  • Non-Discrimination: The right to be free from discrimination when exercising your data protection rights.

To exercise any of these rights, please contact our privacy team using the details provided below. We will respond to your request as quickly as possible, adhering to applicable laws and regulations.

Changes to Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any modifications will be posted on this page, and the updated policy will become effective upon publication. We encourage you to review this page regularly for the latest information.

Contact Information

If you have any questions, concerns, or requests regarding your privacy or our data practices, please contact us:

We value your trust in our company and are committed to protecting your privacy throughout your interaction with headlight restoration service.